Privacy Policy

Protecting personal data and your privacy is of greatest concern for the Tesmare. At Tesmare., we strive every day to build the world’s most popular, authentic, and iconic brand. Trust is the cornerstone of a great brand and respecting the privacy rights of our customers is an integral part of building that trust. This privacy policy explains how we collect and use your personal information to serve you.  

We believe the most important details are yours - and to keep the information you share with us as safe as possible; we have our privacy policy. The details you share with us help us bring you our latest offers and inspiration we think you’ll enjoy.

Overview

In this Privacy Notice we want to give a clear, concise, and transparent communication on the collection, use, processing, storing etc. of personal data relating to customers of the Tesmare.

 By using, browsing, accessing, or purchasing from the Tesmare Platform you agree to be bound by the terms of this Privacy Policy and consent to the collection, storage, possession, dealing, handling, sharing, disclosure or transfer of your information in accordance with the terms of the Privacy Policy. We shall not use the User’s information in any manner except as provided under this Privacy Policy. Capitalised terms used herein if not defined shall have the same meaning as ascribed to them under the Terms.

You may at any time withdraw your consent for collection and use of your information including Personal Information (defined hereinafter) or Sensitive Personal Data or Information (defined hereinafter). However, please note that if you withdraw your consent, we may no longer be able to provide you with the corresponding service for which you have withdrawn your consent. It is hereby clarified that your decision to withdraw your consent will not affect the processing of Personal Information based on your previous consent prior to the withdrawal.

What we collect?

The Tesmare manifests its commitment to privacy and data protection by embracing the following principles.

Tesmare uses personal data lawfully, fairly, correctly and in a transparent manner.
Tesmare collects no more personal data than necessary, and only for a legitimate purpose.
Tesmare retains no more data than necessary or for a longer period than needed.
Tesmare protects personal data with appropriate security measures.

We may collect Personal Information from you when you visit our Tesmare Platform or when you set up a free account with the Tesmare Platform or during your communication with us via phone, email, chat, etc., or as you fill an entry form to participate in any contest, promotion or survey, etc. As a result of these actions you might supply us with Personal Information, such as your name, photograph, date of birth, anniversary dates, e-mail and postal addresses, phone number(s), credit/debit card/wallet/bank information (except for Credit/debit card’s Personal Identification Number (PIN)), social media accounts, location, names of people to whom purchases have been shipped including address and telephone/mobile numbers, IP addresses, product interest information and in certain circumstances, your opinions and individual preferences, tracking of activities through mobile applications etc. (collectively "Personal Information"). When you visit this Tesmare Platform, our social media platforms, or our social networking or mobile applications may also collect certain information about your device or usage by automated means or by using technologies such as cookies, web server logs.

You may also provide us with information like financial information such as Bank account Number (except for Bank Account’s Personal Identification Number (PIN)) or credit card or debit card (except for Credit/debit card’s Personal Identification Number (PIN)) or other payment instrument details, password, (collectively "Sensitive Information") for availing the services at our Tesmare Platform.

We may receive information about you from publicly and commercially available sources (as permitted by law), which we may combine with other information we receive from or about you. We also may receive information about you from third-party social networking services when you choose to connect with those services.

This Tesmare Platform is directed to be used by adults only who are above the age of 18 years. If you are not an adult, you should have a legal guardian or adult supervision at the time of making a purchase, if not, you should not make any purchase, register, or submit Personal Information with us. We or our associates/affiliates do not knowingly collect information from minors. Minors should not be using the Tesmare Platform with any Personal Information. If we are made aware that we have collected the Personal Information of a person below the age of 18 (Eighteen) years, we will take steps to delete the information within a reasonable time frame. If a parent or guardian becomes aware that his or her child has provided his/ her information on the Tesmare Platform without their consent, he or she shall contact us for the deletion of such information. In the event a person below the age of 18 (Eighteen) uses the services, we shall not be held liable or responsible for any damage or injury suffered by such person. In an event of default by the minor, the parent or the guardian shall be liable to compensate for whatsoever damages arising out of such wrongful use by the minor.

You agree to provide information, which shall be true, correct, up to date and accurate.

Purposes of collecting personal data

We may use your Personal Information:

(i) For creating and giving you access to your registered account on the Tesmare Platform and processing order placed on the Tesmare Platform;

(ii) To develop, deliver, process and improve our Products, services, content in order to personalize and improve your experience;

(iii) To help us learn about your shopping preferences;

(iv) For any marketing and performance research to assist us in measuring our customer services, benchmarking our performance and in helping us improve your shopping experiences and product offerings based on your search history;

(v) For internal analytical and research purposes such as auditing, data analysis and research to improve Our Products, services and customer communications. We may also combine it with other information to provide and improve our Products, services, content and advertising;

(vi) To send communication related to order updates, offers, Products, services, upcoming events, including providing you information in relation to order confirmations, invoices, technical notices, security alerts through e-mail, SMS or such other channels;

(vii) To meet any legal or regulatory requirement or comply with a request from any governmental or judicial authority;

(viii) To resolve any request, dispute, grievance or complaint raised by you in relation to your use of the Tesmare Platform;

(ix) To detect or monitor any fraudulent or illegal activity on the Tesmare Platform;

(x) To conduct investigations of possible breaches of law;

(xi) To identify, contact, or bring legal action against someone who may be violating an agreement they have with us;

(xii) To investigate security breaches or cooperate with government authorities pursuant to a legal matter;

(xiii) To protect our rights, safety or property, including the prevention of fraud;

(xiv) To help customers locate nearby store and return centres or to confirm delivery address;

(xv) Respond to the user’s queries, requests and inquiries;

(xvi) Update new features or improvements of the Tesmare Platform;

(xvii) Examine the identity of the user’s and the authenticity of offers, delivery or transfer of offers, etc.;

(xviii) Administer the Tesmare Platform;

(xix) Inform any change in the Terms & Conditions, this Policy or any other policy on the Tesmare Platform; or

(xx) Help the user address its problems with the Tesmare Platform.

With whom we share your information

Only the persons authorised by us shall have access to your Personal and/or Sensitive Information. We may share your Personal and Sensitive Information only with the below mentioned persons:

Any of our third-party service providers shall not be authorised to use or disclose Personal or Sensitive Information except as necessary to perform services on our behalf or comply with legal requirements. For instance, we may share your information with third party payment gateway provider to process transactions on the Tesmare Platform. By using the Tesmare Platform, you consent to any such disclosure of your information with third party service providers. We ensure that such third-party service providers are bound by reasonable confidentiality obligations and/ or use, maintain and follow generally accepted industry and security standards with respect to such information.

A third-party payment gateway provider may be required to collect certain financial information from you including, but not restricted to, your credit/debit card number or your bank account details (collectively referred to as “Financial Information”). All Financial Information collected from the you by such third-party payment gateway providers will be used only for billing, refund and payment processes. The Financial Information collected from you is transacted through secure digital platforms of approved payment gateways which are under encryption, thereby complying with reasonably expected technology standards. The verification of the Financial Information shall be accomplished only by you through a process of authentication in which we shall have no role to play and hence, we shall bear no liability in relation to the same. We shall neither be liable nor responsible for any actions or inactions of third-party payment gateway providers or any breach of conditions, representations and warranties given by them. We shall also not be obligated to mediate or resolve any dispute or disagreement between you and such third-party payment service providers.

Other third parties website or page accessed by you or with your consent (eg. Facebook applications may share information collected through those apps with your Facebook friends or other Facebook users) shall be governed in accordance with their respective privacy policies.

We may also disclose or transfer your information to any third party as a part of reorganization or a sale of the assets, division or transfer of a part or whole of us. We shall ensure that third party to which we transfer or sell our assets will have appropriate confidentiality and security measures, at least as protective as those described in this Privacy Policy, to handle your Personal Information. You will have the opportunity to opt out of any such transfer if the new entity's planned processing of your information differs materially from that set forth in this Privacy Policy.

Notwithstanding anything contained in this Privacy Policy, we reserve the right to disclose any Personal or Sensitive Information that may be required to be disclosed mandatorily under applicable law or where the disclosure is necessary to comply with any legal obligation or to law enforcement authorities or other government officials, without prior notice or consent of the Tesmare Platform user.

While we take best efforts to ensure that your information including Personal Information, Financial Information and Sensitive Personal Information or Data is duly protected by undertaking security measures prescribed under applicable laws, you are strongly advised to exercise reasonable discretion while providing Personal Information or Financial Information while using the services given that the Internet is susceptible to security breaches.

We do not rent or sell your Personal and Sensitive Information to any third party.

Your information may also be transferred, stored or processed in any country other than the one where you access the Tesmare Platform. For purposes of sharing or disclosing data in accordance with the Privacy Policy, we reserve the right to transfer your information outside of your country. By using the Tesmare Platform, you consent to such transfer of your information outside of your country and also within our affiliates, subsidiaries and partners whose personnel and subcontractors, provided that they have agreed to ensure the same level of data protection as prescribed under this Privacy Policy and the data protection laws of India. The information may be transferred in the event it is necessary for the performance of the services, operation of the Tesmare Platform and provision of Products/services as agreed upon between us and the third party.

Data Retention:

We will retain your information for as long as your account is active, your information is needed to provide you services, or as required to fulfill our legal obligations. If you wish to delete your account or request that we no longer use your information to provide you services, contact us at dg@tesmare.com. We will respond to your request within reasonable time. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Unsubscribe/Opt Out:

You may opt out of receiving Tesmare 's email updates, newsletters and/or partner emails by clicking on the "My Profile" link on the website and making the appropriate selections. The choice to opt out of such communications is also generally available during the sign-up process. Tesmare will still contact you when there are changes to the Terms of Service or Submitter Terms of Service, as applicable. In addition, we will still send you service-related announcements including, but not limited to, a registration email, order related notifications and emails automatically triggered by actions you took on the Site. Generally, you may not opt-out of these communications, which are not promotional in nature.

Prohibited Submissions.
You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. In addition to any remedies that Tesmare may have at law or in equity, if Tesmare reasonably determines that you have violated or are likely to violate the foregoing prohibitions, Tesmare may take any action they reasonably deem necessary to cure or prevent the violation, including without limitation, the immediate removal from this Site of the related materials. Tesmare will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing Tesmare to disclose the identity of anyone posting such materials.

CHANGES to Our Privacy Policy

Applicable law and our practices change over time. If we decide to update our privacy policy, we will post the changes on our Sites and Apps. If we materially change the way in which we process your personal data, we will provide you with prior notice, or where legally required, request your consent prior to implementing such changes. We strongly encourage you to read our privacy policy and keep yourself informed of our practices.  

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